Sejour Customer Complaint Follow up Module

For travel agencies and tour operators who have adopted the "Qualified Service Statute", we have developed a system to improve the quality of their service. Our software enables the automating the recording and monitoring customer complaints, marking for followup, archiving and later analysis.

In line with our principle of tour operator office automation and integration, registered customer complaints can be transferred directly into your Sejour Office Travel Agency Software.

With our "Complaint Follow-up" module, clients' complaints can be followed up according to your procedures. Using the detailed statistical reports, you can obtain, and analyse your results to identify key problem areas, such as a problem hotel, or guide.

Furthermore, you can archive your results and find them easily at any time later.

Here you can rapidly record details of all your written and verbal complaints in the "Complaints Follow - up" menu.

In the same display you can search for complaints by name, date, Operator, Hotel, voucher No. etc.

Also there is provision for recording customer comments and responses to those comments for archiving, as well as entering details of any response, action, or compensation issued.

Of course it is not enough just to record and save complaints. The real strength of this program is that it can produce statistical reports for later analysis.

This means that you can identify key problem areas such as a hotel (for example). They can also find invoice amounts easily, and update in real time when calculations are made by other Sejour users.

For a full demonstration of the Sejour Customer Complaint Follow up software, or any of our products here please contact us by email at Sejour Software.